Alarm Monitoring Specialist
4 weeks ago
Job Summary
Hobby Lobby's Loss Prevention team is seeking a detail-oriented and motivated individual to support our alarm monitoring operations. This role is located on our campus in Oklahoma City and requires a strong ability to multitask and stay calm under pressure.
Key Responsibilities
- Manage alarm events and verify security information
- Notify and update emergency services as needed
- Log all information into the automation system accurately and promptly
- Provide alarm reset instructions and basic troubleshooting
- Work with service and installers to identify issues and determine necessary repairs
- Schedule and follow up on repair service calls
- Ensure confidentiality of customer information at all times
Requirements
- Call center or alarm center experience preferred but not required
- Proficient in Microsoft Office: Word, Excel, Outlook
- Ability to multitask and stay calm under pressure
- Strong listening and detail-oriented skills
Benefits
- Competitive wages
- Medical, dental, and prescription benefits
- 401(k) program with company match
- Paid vacation and sick/personal pay
- Employee discount
- Life insurance and long-term disability insurance
- Flexible spending plan
- Holiday pay
- Integris clinic and pharmacy on campus
- Chaplain services on campus
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