Professional Hair Service Specialist
5 days ago
**About Us**
The Spa at Palms is a professional spa management company dedicated to creating and operating innovative, service-centric, and performance-optimized spas in the hospitality industry. Our spas are located in various states across the US, offering an excellent opportunity for growth for passionate individuals who are driven to succeed.
Our mission is to provide our guests with exceptional experiences through 'Flawless service: Every Guest, Every day.'
We strive to create a culture where employees feel valued, appreciated, and proud to work for us. As such, we seek candidates who want to be part of a dynamic team and take pride in their work.
Job Summary:
We are seeking a highly skilled Professional Hair Service Specialist to join our team. The successful candidate will provide comprehensive and professional hair treatments to our guests, maintaining the highest level of customer service standards.
Responsibilities:
- Understand and adhere to our company policies and procedures.
- Provide guests with thorough and knowledgeable spa services.
- Demonstrate respect, sensitivity, and concern for guests' needs with a professional and pleasant manner.
- Set up and break down designated treatment areas while maintaining neat and well-stocked workspaces.
- Offer tours of spa facilities as needed.
- Interact cooperatively with guests and colleagues, anticipating their needs and adhering to our standards for guest service.
- Communicate guest problems or complaints to the Spa Manager on Duty.
- Maintain safety and sanitation standards.
- Ability to complete all hair services offered.
- Make decisions within the scope of general policy and procedures.
Requirements:
- High School diploma or equivalent.
- Authorized to work in the US.
- Current state Cosmetology License.
- At least 1-3 years technical hair experience, preferably in a hotel/resort setting.
- Able to stand for long periods of time.
- Flexible schedule, including days, nights, holidays, and weekends, with availability for on-call shifts if needed.
- Knowledge of hair-care products sold and ability to promote and sell them.
- Polished, professional demeanor with strong command of both written and verbal English.
- Organized, timely, and detail-oriented.
- Basic computer software skills.
Benefits:
- Medical, Dental, and Vision (full-time employees only).
- 401K Matching.
- PTO – Paid/Holiday Time Off.
- VTO – Voluntary Time Off.
- Discounts on retail products and spa services.
Compensation: $45,000 - $60,000 per year (estimated salary based on location and experience). We offer a 70% service commission versus hourly pay, plus service charge and retail commission.
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