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Service Product Specialist

2 months ago

Golden, United States Emich Subaru West, LLC Full time

Job Summary:

The Service Loyalty Coordinator is a key role in our dealership, responsible for building relationships with customers and scheduling appointments for our Service Department. This position requires excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team.

Key Responsibilities:

  • Establish and maintain relationships with customers to ensure their service needs are met
  • Schedule appointments for the Service Department and ensure that service consultants receive messages promptly
  • Make service appointments if service consultants are unavailable and route appointment information to the appropriate service consultant
  • Provide reporting to dealership management on customer interactions and service appointments
  • Collect retail charges from customers in cash, check, or authorized charge account
  • Provide customers with proper change and/or receipt
  • Process and document charge purchases according to dealership policies
  • Close all internal repair orders promptly and route to Billing Clerk for processing
  • File accounting copies of repair orders and parts tickets, and file hard copies of repair orders in customer service files

Requirements:

  • High School Diploma or Equivalent
  • One year certificate from college or technical school, or three to six months related experience and/or training, or equivalent combination of education and experience
  • Ability to read, write, add, subtract, divide, and comprehend written instructions and information
  • 6-12 months previous work experience (preferred)
  • Demonstrated customer service skills
  • Demonstrated communication and interpersonal skills
  • Previous industry experience (preferred)

Benefits:

  • Competitive compensation and 401k matching
  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits
  • Exclusive RX Pet program offering discounts on medications
  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
  • Join our mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

About Us:

Emich Subaru West, LLC is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. We value innovation, teamwork, and a commitment to making a positive impact in the world.