Automotive Repair Service Advisor

2 weeks ago


San Jose, California, United States AAA Northern California, Nevada & Utah Full time
Job Summary

We are seeking a highly skilled and customer-focused Automotive Repair Service Advisor to join our team at AAA Northern California, Nevada & Utah. As a key member of our service team, you will be responsible for delivering exceptional member experiences and facilitating the workflow of our technicians.

Key Responsibilities
  • Interact with members to determine their auto repair needs and provide great customer service.
  • Accurately document repairs, diagnostic, and maintenance work into our shop management system.
  • Ensure all necessary BAR requirements are met in Repair Order preparation and documentation.
  • Sources and estimates all needed parts for repairs to customer vehicles.
  • Suggest repairs for safety and improved performance and helps prioritize for customers in order of importance.
  • Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction.
  • Performs minimal record keeping and other administrative functions required to support the business.
Requirements
  • Valid driver license and acceptable driving record.
  • High School Diploma or equivalent certification (GED).
  • 3-5 years industry experience in auto repair, service advisor experience preferred.
  • 3-5 years of successful direct customer interaction, auto repair preferred.
  • Automotive Service Excellence certification desired.
Work Environment

This role requires standing, bending, kneeling, pushing, and sitting for extended periods.

This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $2,300 - $33,000 annually in incentives, contingent on performance.



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