Cloud Architecture Engineer
4 days ago
Intercom is a leading provider of AI-powered customer service solutions. Our platform enables businesses to deliver exceptional customer experiences and maximize their support agents' productivity.
About the RoleWe are seeking an experienced Cloud Architecture Engineer - Salesforce Expert to join our Go-to-Market Systems Team. As a key member of this team, you will be responsible for designing and implementing scalable and high-performance Salesforce solutions that align with business objectives.
Key Responsibilities- Design and develop cloud-based Salesforce architectures that meet business requirements and scalability needs.
- Lead technical architecture discussions and decisions, ensuring solutions are maintainable and integrate seamlessly with existing systems.
- Hands-on experience in Apex, Lightning Components, LWC, and Flow.
- Work closely with the Platform Architecture team to integrate Salesforce with other enterprise systems and third-party applications using RESTful and SOAP APIs.
- Provide technical leadership and guidance to a team of Salesforce developers and consultants.
- Mentor junior team members, conduct code reviews, and ensure adherence to Salesforce best practices and coding standards.
- Troubleshoot and resolve issues related to Salesforce configuration, customization, and integrations.
To succeed in this role, you will need:
- Extensive experience with Salesforce development, including Lightning Components, Apex, Visualforce, SOQL, and SOSL.
- Proven track record of architecting and implementing complex Salesforce solutions that meet business requirements and scalability needs.
- In-depth knowledge of Salesforce platform capabilities, including configuration, customization, security model, data model, and declarative automation tools.
We are looking for someone who possesses:
- Salesforce certifications such as Salesforce Certified Platform Developer I and II, Salesforce Certified Platform App Builder, and/or Salesforce Certified System Architect (or equivalent).
- Proficiency in Salesforce customization, configuration, flows, Apex, integration, and data management.
- Strong analytical and problem-solving abilities to understand and address complex business requirements.
As a Cloud Architecture Engineer - Salesforce Expert at Intercom, you can expect:
- A competitive salary and meaningful equity package.
- Comprehensive medical, dental, and vision coverage.
- Regular compensation reviews - great work is rewarded.
- Flexible paid time off policy.
- Paid Parental Leave Program.
- 401k plan & match.
- A radically open and accepting culture that values diversity and promotes equal employment opportunities.
We have a hybrid working policy, expecting employees to be in the office at least two days per week.
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