Cloud Architecture Engineer

4 days ago


San Francisco, California, United States Intercom Full time

Intercom is a leading provider of AI-powered customer service solutions. Our platform enables businesses to deliver exceptional customer experiences and maximize their support agents' productivity.

About the Role

We are seeking an experienced Cloud Architecture Engineer - Salesforce Expert to join our Go-to-Market Systems Team. As a key member of this team, you will be responsible for designing and implementing scalable and high-performance Salesforce solutions that align with business objectives.

Key Responsibilities
  • Design and develop cloud-based Salesforce architectures that meet business requirements and scalability needs.
  • Lead technical architecture discussions and decisions, ensuring solutions are maintainable and integrate seamlessly with existing systems.
  • Hands-on experience in Apex, Lightning Components, LWC, and Flow.
  • Work closely with the Platform Architecture team to integrate Salesforce with other enterprise systems and third-party applications using RESTful and SOAP APIs.
  • Provide technical leadership and guidance to a team of Salesforce developers and consultants.
  • Mentor junior team members, conduct code reviews, and ensure adherence to Salesforce best practices and coding standards.
  • Troubleshoot and resolve issues related to Salesforce configuration, customization, and integrations.
Requirements

To succeed in this role, you will need:

  • Extensive experience with Salesforce development, including Lightning Components, Apex, Visualforce, SOQL, and SOSL.
  • Proven track record of architecting and implementing complex Salesforce solutions that meet business requirements and scalability needs.
  • In-depth knowledge of Salesforce platform capabilities, including configuration, customization, security model, data model, and declarative automation tools.
Desirable Skills and Qualifications

We are looking for someone who possesses:

  • Salesforce certifications such as Salesforce Certified Platform Developer I and II, Salesforce Certified Platform App Builder, and/or Salesforce Certified System Architect (or equivalent).
  • Proficiency in Salesforce customization, configuration, flows, Apex, integration, and data management.
  • Strong analytical and problem-solving abilities to understand and address complex business requirements.
What We Offer

As a Cloud Architecture Engineer - Salesforce Expert at Intercom, you can expect:

  • A competitive salary and meaningful equity package.
  • Comprehensive medical, dental, and vision coverage.
  • Regular compensation reviews - great work is rewarded.
  • Flexible paid time off policy.
  • Paid Parental Leave Program.
  • 401k plan & match.
  • A radically open and accepting culture that values diversity and promotes equal employment opportunities.

We have a hybrid working policy, expecting employees to be in the office at least two days per week.



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