Retail Services Director

3 weeks ago


Newburgh, New York, United States Follett Full time

About Our Company

Follett is a leading provider of education technology, services, and print and digital content, serving over half of the students in the United States and working with 80,000 schools across the continent.

Job Description

This Campus Store Leader role involves overseeing store operations, managing inventory, and ensuring compliance with company policies and procedures. You will drive sales growth, lead a team, and foster a positive customer experience.

Main Responsibilities

  • Drive Sales and Revenue Growth: Develop and execute store plans to meet sales targets, analyzing financial data and adjusting strategies as needed.
  • Inventory Management: Maintain accurate inventory levels, manage stockroom conditions, and oversee shipping and receiving procedures.
  • Leadership and Development: Supervise and train team members on company standards, performance expectations, and customer service principles.
  • Customer Engagement: Foster a positive and engaging customer experience by greeting customers, answering questions, and resolving issues promptly.

Requirements and Qualifications

  • Associate's Degree or Equivalent
  • 1-5 Years of Relevant Experience
  • Academic Retail Experience a Plus
  • Strong Communication and Interpersonal Skills
  • Able to Work Flexible Hours, Including Weekends and Holidays

Estimated Salary and Benefits

The estimated salary for this role is $18.00 - $21.94 per hour, depending on experience. We offer a competitive benefits package, including medical, dental, vision, 401k matching, and paid time off.



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