Patient Services Associate

1 day ago


Glenside, Pennsylvania, United States Pennsylvania Medicine Full time
Patient Services Associate Job Description

We are seeking a highly skilled and compassionate Patient Services Associate to join our team at Penn Medicine. As a key member of our healthcare team, you will play a vital role in delivering exceptional patient care and ensuring a positive experience for our patients and families.

Responsibilities:
  • Provide exceptional patient care and support, including greeting patients, answering phone calls, and responding to patient inquiries.
  • Manage patient flow and coordinate appointments, ensuring timely and efficient service.
  • Update patient insurance and billing information, and perform point-of-service activities as needed.
  • Collaborate with clinical staff and other team members to ensure seamless patient care and service.
  • Participate in quality improvement initiatives and contribute to a culture of safety and service excellence.
Requirements:
  • High school diploma or equivalent required; associate degree preferred.
  • 2+ years of medical office experience or 2+ years of customer service experience required.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to maintain confidentiality and handle sensitive patient information with discretion.
  • Flexibility to adapt to changing priorities and work independently as part of a team.
What We Offer:

Penn Medicine is committed to providing a comprehensive benefits package, including competitive compensation, paid time off, and opportunities for professional growth and development. We believe that our employees are our greatest asset, and we are dedicated to supporting their well-being and success.

Join our team and be part of a dynamic and compassionate healthcare organization that is dedicated to making a difference in the lives of our patients and families.



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