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Bilingual Loan Processor

2 months ago

Centennial, Colorado, United States Clean Energy Credit Union Full time
Clean Energy Credit Union Loan Processor Job Description

About the Role:

We are seeking a highly skilled and bilingual Loan Processor to join our team at Clean Energy Credit Union. As a Loan Processor, you will play a critical role in servicing our members online, through chat and phone calls, and assisting them with opening membership accounts, document imaging, and processing loans.

Key Responsibilities:

  • Process auto loans in adherence to credit union policy and procedures.
  • Open new accounts, send out member applications, and request member ID, address verification, and deposits.
  • Maintain checklists for membership and loan documentation.
  • Upload and/or scan documents, verifying documents are stored and viewable through the imaging system.
  • Research member and auditor/examiner requests.
  • Verify the accuracy of application information and compile documents needed for the loan to proceed to disbursement.
  • Receive new loan applications via online and the telephone.
  • Provide accurate loan/member service information to members and solar dealers via inbound/outbound calls and/or email.
  • Receiving and reviewing verification of income.
  • Work with contractors to obtain documentation for review.
  • Receive and service inbound member calls and online chat.
  • Make outbound calls to members on past-due payments.
  • Provide a high level of member service when communicating with members as well as coworkers.
  • Act as the liaison between the loan officer and member and/or dealer to ask for additional information or gather required documents.
  • Obtain and verify the accuracy of all required closing documentation.
  • Assist team members with loan closing and the remittance of loan funds.
  • Cross-sell credit insurance and other Credit Union products and services.
  • Provide accurate information about credit union policies, procedures, and services.
  • Verify and send ACH payments via the Corporate Credit Union website.
  • Help with member accounts, back-office operations, and other duties as requested.

Requirements:

  • Minimum 2 years of experience in a credit union or smaller financial institution.
  • Minimum 3 years of customer service experience.
  • Lending or collections experience at a financial institution a plus.
  • Comprehensive understanding of auto loan processing and title knowledge.
  • Bilingual in English and Spanish.

Working Environment:

This job operates in a professional office environment and may be eligible for hybrid work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Physical Activities:

  • Sedentary computer work.
  • Position is subject to irregular hours.
  • May require occasional travel to attend off-site meetings and/or conferences.
  • Must be able to lift 35 lbs.
  • Ability to read, write, and understand English and Spanish fluently.