Registration Specialist

4 weeks ago

San Ramon, California, United States Planned Parenthood Northern California Full time
Job Summary

Planned Parenthood Northern California is seeking a highly skilled and compassionate Registration Specialist to join our team. As a key member of our health center staff, you will be responsible for ensuring a positive and efficient patient experience throughout their visit. This role requires excellent communication and interpersonal skills, as well as the ability to work calmly and efficiently in a fast-paced environment.

Key Responsibilities
  • Provide exceptional customer service to patients and other individuals who present at the health center.
  • Utilize excellent communication skills to check-in and check-out patients, schedule appointments, answer phones, and enter data into the Epic EPM/EHR system.
  • Assess patient eligibility for funding, health insurance programs, and/or fees, and collect payments accordingly.
  • Serve as a patient advocate, ensuring they are aware of and take advantage of all state programs, such as Medi-Cal, PE, Family PACT, etc., as well as sliding fee discounts based on family size and income.
  • Perform financial counseling with patients to ensure they are aware of their insurance coverage and financial responsibility.
  • Sign patients up for state-funded programs, such as FPACT and PE, using DHCS portals.
  • Negotiate payment plans for patients who cannot afford payment in full, using agency-established parameters.
  • Refer patients to patient navigators for financial counseling as needed for visit coverage.
  • Support pre-registering patients prior to their arrival in the health center.
  • Ensure accurate completion and patient understanding of all necessary registration and consent forms.
  • Appropriately handle medical record requests for patients and outside providers.
  • Strictly adhere to patient privacy laws and internal PPNorCal policies regarding patient privacy and protection.
  • Schedule follow-up appointments in a timely manner according to patient and provider schedules.
  • Handle incoming and outgoing faxes as needed.
  • Proactively communicate identified risks to supervisor to minimize risk when possible.
  • Reconcile billing and ensure check-out procedures happen in real time before patient exits health center.
  • Participate in health center efforts to achieve established goals for productivity.
  • Participate in health center/affiliate efforts to achieve established revenue cycle goals.
  • Remain flexible and available to extend/change scheduled hours as needed to meet the needs of the health center and our patients.
  • Follow affiliate-wide protocols, policies, and procedures, and any center-specific policies and procedures.
  • Understand and demonstrate, in all interactions, the importance of high-quality care, including accurate charting, filing, and follow-up.
  • Participate in maintaining general upkeep of the facility; keep lobbies, reception area, and other rooms tidy.
  • Adhere to affiliate goals and policies on professionalism, wait time in-health center, and the system for addressing patient complaints.
  • Maintain professional image through appropriate dress and manner.
  • Utilize the principles of trauma-informed care and communication throughout all interactions with other staff and patients at all times, under all circumstances.
  • Float Registration Specialist staff are required to travel to multiple regional-based health centers as requested. May be short notice and travel will be greater than 50% of time.
  • Other administrative responsibilities as assigned.
  • Active participation in the advancement of PPNorCal's Diversity, Equity, and Inclusion commitment.

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