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Hotel Front Desk Associate

3 weeks ago

Savannah, Georgia, United States Fairfield Inn & Suites Savannah Airport Full time

**Job Summary**

We are seeking a highly skilled and detail-oriented Hotel Front Desk Associate to join our team at Fairfield Inn & Suites Savannah Airport. As a key member of our front office staff, you will be responsible for providing exceptional guest service, managing hotel operations, and ensuring a seamless experience for our guests.

**Key Responsibilities**

  • Register guests, assign rooms, and accommodate special requests whenever possible
  • Assist in pre-registration and blocking of rooms for reservations
  • Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures
  • Understand room status and room status tracking
  • Know room locations, types of rooms available, and room rates
  • Use suggestive selling techniques to sell rooms and promote other services of the hotel
  • Coordinate room status updates with the housekeeping department
  • Possess a working knowledge of the reservations department
  • Takes same day reservations and future reservations when necessary
  • Know cancellation procedures
  • Files room keys
  • Know how to use front office equipment
  • Processes guest check-outs
  • Posts and files all charges to guest, master, and city ledger accounts
  • Follows procedures for issuing and closing safe deposit boxes
  • Uses proper telephone etiquette
  • Uses proper mail, package, and message handling procedures
  • Reads and initials the pass-on log and bulletin board daily

**Requirements**

To be successful in this role, you should have:

  • A high school graduate or equivalent
  • The ability to speak, read, write, and understand the primary language(s) used in the workplace
  • The ability to speak and understand the primary language(s) used by guests who visit the workplace
  • Previous hotel-related experience is desired
  • Finger dexterity, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds

**What We Offer**

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.