Restaurant Manager

6 days ago


Ocala, Florida, United States Dunkin' Full time
Restaurant Manager Job Description

At Dunkin', we're more than just a coffee shop – we're a vibrant community where every employee can thrive and grow. Our Core Values are built on a foundation of teamwork, endless opportunities, and a passion for serving our guests.

As a Restaurant Manager, you will be responsible for leading a team of employees to deliver exceptional guest service, manage store operations, and drive sales growth. You will be the face of Dunkin' in your store, ensuring that every guest has a positive experience.

Key Responsibilities:
  • Hire, train, and develop employees
  • Communicate job expectations to the team
  • Plan, monitor, appraise, and review job performance
  • Provide coaching and feedback; discipline when appropriate
  • Create and maintain a guest-first culture
  • Ensure appropriate staffing levels for exceptional guest service
  • Maintain a safe, secure, and healthy environment
  • Ensure brand standards and systems are executed
  • Control costs to maximize profitability
  • Execute marketing promotions and new product roll-outs
  • Set sales goals and track results
Requirements:
  • Fluent in English
  • Math and financial management
  • Restaurant, retail, or supervisory experience
  • At least 18 years of age (where applicable)
  • High School diploma or equivalent
Competencies:
  • Great Focus: Understands and exceeds guest expectations
  • Passion for: Sets and maintains high standards for self and others
  • Problem Solving and Decision Making: Identifies and resolves issues and problems
  • Interpersonal Relationships & Influence: Develops and maintains relationships with the team
  • Building Effective Teams: Identifies and communicates team goals
  • Conflict Management: Seeks to understand conflict through active listening
  • Developing Direct Reports and Others: Works collaboratively with employees to create development plans
  • Business and Financial Acumen: Understands guest and competition

We offer a competitive salary, benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.


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