Customer Experience Coordinator

1 week ago


Haddonfield, New Jersey, United States BASECK TRAINING Full time
Join Our Team

At Baseck Training, we're passionate about helping our clients achieve their fitness goals while making a positive impact on their lives.

About the Job

The Front Desk Associate/Member Experience Specialist will be responsible for creating a welcoming atmosphere for our members and guests, providing exceptional customer service, and ensuring a seamless check-in process.

  • This role requires a friendly and outgoing personality, excellent communication skills, and the ability to work effectively in a team environment.
Key Responsibilities

Front Desk Operations:

  • Greet members and guests with a smile and provide a warm welcome.
  • Manage correspondence, update member records, and process transactions accurately.
  • Maintain a clean and organized front desk area.
  • Offer ongoing support to members by scheduling sessions, answering program-related queries, and ensuring they maximize their studio experience.

Sales & Administrative Duties:

  • Handle incoming calls and respond to inquiries in a timely manner.
  • Monitor lead channels, including social media and website chat, to engage with potential clients.
  • Act as an intermediary between the studio and external parties, such as vendors or partners.
  • Book new members into initial assessments and Baseck Onboarding meetings.

Community Engagement:

  • Participate in and promote studio events and community activities to foster a strong and supportive fitness community.

Compensation and Benefits

The estimated salary for this position is $16.00 - $18.00 per hour. Additional benefits include flexible schedules, employee discounts, and paid time off.



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