Program Delivery Quality Assurance Specialist

1 month ago


Fitchburg, Massachusetts, United States National Safety Council Full time
Job Summary

We are seeking a highly skilled Program Delivery Quality Assurance Monitor to join our team at the National Safety Council. This role is responsible for ensuring the delivery of high-quality driver safety courses across the state.

Key Responsibilities
  • Observe and document instructor activities during classes, maintaining an unassuming role as a class participant.
  • Bring concerns to management attention regarding infractions of policy or procedures within the NSC classroom.
  • Attend various NSC driver safety courses, posing as a required attendee and participating in all aspects of class.
  • Record objective information used to evaluate instructors facilitating NSC driver safety courses.
  • Attend scheduled training or retraining, update seminars, round table discussions, and Instructor Service Specialist development seminars as required.
Requirements
  • Excellent written and verbal communication skills.
  • Self-starter with the ability to work independently.
  • High level of initiative and good time management and organizational skills.
  • High school diploma or equivalent required.
  • Proficient with Microsoft Outlook, Excel, Word, and Powerpoint.
  • At least 2 years of relevant customer service or call center experience preferred.
Why Work with Us?

The National Safety Council offers a competitive benefits package, including at least 20 PTO days accrued 1st year and 11 paid holidays, flexible work arrangements, comprehensive medical, dental, vision, and life insurance plans, and more.



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