Store Operations Manager

4 weeks ago


Groton, Connecticut, United States Henny Penny Full time
Job Description

At Henny Penny, we are seeking a highly skilled General Manager to lead our retail convenience store operations. As a key member of our team, you will be responsible for maximizing store profitability through effective team development, operational excellence, sales building, and financial performance management.

Key Responsibilities:

  • Ensure a pleasant shopping experience for all customers.
  • Resolve customer and associate concerns, issues, and complaints effectively.
  • Execute the PMG Sales Strategy, action plans, and business processes developed by Store Operations Teams in order to maximize sales-building efforts.
  • Analyze the income statements and utilize reports to ensure the stores profitability.
  • Supervise and lead the day-to-day task assignments and performance for all associates and managers.
  • Manage/Accurately complete daily paperwork, cash, lottery, shrink, spoilage, and waste processes.
  • Manage Labor and Team Schedules.
  • Perform work with Integrity, Honesty, and Respect.
  • Build relationships with community partners to connect the store with its community.
  • Analyze trends and set action plans for store challenges and areas of opportunity.
  • Monitor local competition through price surveys and other tools, and take action/communicate to Store Operations accordingly.

Requirements:

  • High school diploma or general education degree (GED) equivalent. Bachelor's Degree in Business or related field preferred
  • Experience with leading and building a highly effective team
  • Experience selecting, training, and performance management of staff
  • Availability to work all shifts, weekends, and holidays
  • Reliable Transportation
  • Excellent Leadership Skills in a fast-paced environment
  • Exemplary Customer Service
  • Ability to implement positive change through coaching and developing team
  • Ability to work with little or no supervision; Self-Motivated
  • Excellent communication and interpersonal skills
  • Knowledge and proficiency in Microsoft Word, Excel, and Outlook
  • Excellent ability to multi-task
  • Goal Oriented, Exceptional Organizational, and multi-tasking Skills
  • Ability to lift/carry up to 35 lbs.


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