Store Operations Manager
4 weeks ago
At Henny Penny, we are seeking a highly skilled General Manager to lead our retail convenience store operations. As a key member of our team, you will be responsible for maximizing store profitability through effective team development, operational excellence, sales building, and financial performance management.
Key Responsibilities:
- Ensure a pleasant shopping experience for all customers.
- Resolve customer and associate concerns, issues, and complaints effectively.
- Execute the PMG Sales Strategy, action plans, and business processes developed by Store Operations Teams in order to maximize sales-building efforts.
- Analyze the income statements and utilize reports to ensure the stores profitability.
- Supervise and lead the day-to-day task assignments and performance for all associates and managers.
- Manage/Accurately complete daily paperwork, cash, lottery, shrink, spoilage, and waste processes.
- Manage Labor and Team Schedules.
- Perform work with Integrity, Honesty, and Respect.
- Build relationships with community partners to connect the store with its community.
- Analyze trends and set action plans for store challenges and areas of opportunity.
- Monitor local competition through price surveys and other tools, and take action/communicate to Store Operations accordingly.
Requirements:
- High school diploma or general education degree (GED) equivalent. Bachelor's Degree in Business or related field preferred
- Experience with leading and building a highly effective team
- Experience selecting, training, and performance management of staff
- Availability to work all shifts, weekends, and holidays
- Reliable Transportation
- Excellent Leadership Skills in a fast-paced environment
- Exemplary Customer Service
- Ability to implement positive change through coaching and developing team
- Ability to work with little or no supervision; Self-Motivated
- Excellent communication and interpersonal skills
- Knowledge and proficiency in Microsoft Word, Excel, and Outlook
- Excellent ability to multi-task
- Goal Oriented, Exceptional Organizational, and multi-tasking Skills
- Ability to lift/carry up to 35 lbs.
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