Corporate Hearing Instrument Specialist

7 days ago

Fort Worth Texas, United States Lucid Hearing Full time
Job Description

Position Overview:

The Hearing Instrument Specialist will provide exceptional customer service for customers and hearing aid center providers.

Key Responsibilities:

  • Manage inbound inquiries through various channels, including calls, emails, and chats.
  • Provide customers with direction on how to use and maintain the products they have purchased from Lucid Hearing.
  • Analyze test findings and make recommendations based on the customer's hearing loss.
  • Recommend and dispense assistive listening and hearing solutions.
  • Educate patients on how to use and maintain hearing aid devices, provide demonstrations, and information.
  • Focus on quality, efficiency, and being a champion for both internal and external customers.
  • Answer inbound technical calls or make outbound calls to assist external and internal customers and provide accurate solutions for their inquiries and concerns.
  • Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
  • Guide customers through troubleshooting, navigating the company site, or using the products and/or services.
  • Provide patients and/or customers with direction on finding the perfect hearing solution, product troubleshooting, and how to use and maintain the products they have purchased from Lucid Hearing.
  • Review customer orders and provide updates and information about shipping, warranties, and other account-related statuses.
  • Troubleshoot challenges experienced by customers and hearing center specialists.
  • Manage inquiries through a call center ticketing system and understand the importance of accurate notes and detailed documentation.
  • Partner with internal teams, such as Training & Development or IT, to provide details for escalated cases and issues.

Requirements:

  • Must be available for part-time shifts during call center operating hours.
  • Ability to work in a team environment to support customers and licensed Hearing Aid Specialists & Audiologists.

  • Corporate: Hearing Instrument Specialist

    1 week ago

    Fort Worth, United States Lucid Hearing Full time

    Job DescriptionJob DescriptionCompany DescriptionLucid Hearing is looking for a Hearing Instrument Specialist / Audiologist to add to our dedicated and passionate team. Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with...

  • Corporate Hearing Instrument Specialist Audiologist Customer Solutions Call Center

    5 hours ago

    Fort Worth, United States Lucid Hearing Full time

    Job Description Position Overview [LICENSE REQUIRED]: The HIS/AuD Customer Solutions agent will provide superior customer service for customers and hearing aid center providers. The agent will manage inbound inquiries through various channels: calls, emails, and chats. This role is responsible for providing customers direction on how to use and maintain the...

  • Corporate Hearing Instrument Specialist Audiologist Customer Solutions Representative

    8 hours ago

    Fort Worth, Texas, United States Lucid Hearing Full time

    Job DescriptionPosition Overview:The Hearing Solutions Specialist will provide exceptional customer service for customers and hearing aid center providers. This role is responsible for managing inbound inquiries through various channels and providing customers with direction on how to use and maintain the products they have purchased from Lucid Hearing.Key...

  • Hearing Instrument Specialist

    3 weeks ago

    Fort Worth, United States Lucid Hearing Full time

    Job DescriptionJob DescriptionCompany DescriptionLucid Hearing is looking for a Hearing Instrument Specialist / Audiologist to add to our dedicated and passionate team. Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with...

  • Hearing Instrument Specialist

    2 weeks ago

    Fort Worth, United States Lucid Hearing Full time

    Job DescriptionJob DescriptionCompany DescriptionLucid Hearing is looking for a Hearing Instrument Specialist / Audiologist to add to our dedicated and passionate team. Lucid Hearing is a leading innovator in the field of assistive listening and hearing solutions, and it has established itself as a premier manufacturer and retailer of hearing solutions with...

  • Hearing Instrument Specialist Audiologist Customer Solutions Call Center

    3 weeks ago

    Fort Worth, United States Lucid Hearing Full time

    Job Description Position Overview: The HIS/AuD Customer Solutions agent will provide superior customer service for customers and hearing aid center providers. The agent will manage inbound inquiries through various channels: calls, emails, and chats. This role is responsible for providing customers direction on how to use and maintain the products they have...

  • Hearing Instrument Specialist or Dispensing Audiologist

    4 weeks ago

    Fort Collins, United States Physicians Hearing Network Full time

    Job DescriptionJob DescriptionPhysicians Hearing Network is the largest, fastest-growing provider for hearing services, exclusive to medical practices with direct physician referrals. We are an industry leader and revolutionizing where patients will access hearing healthcare services in the future! Do you want to join the Revolution? We are growing and...

  • Hearing Instrument Specialist or Dispensing Audiologist

    2 weeks ago

    Fort Collins, United States Physicians Hearing Network Full time

    Job DescriptionJob DescriptionPhysicians Hearing Network is the largest, fastest-growing provider for hearing services, exclusive to medical practices with direct physician referrals. We are an industry leader and revolutionizing where patients will access hearing healthcare services in the future! Do you want to join the Revolution? We are growing and...

  • Hearing Instrument Specialist or Dispensing Audiologist

    1 month ago

    Fort Collins, United States Physicians Hearing Network Full time

    Job DescriptionJob DescriptionPhysicians Hearing Network is the largest, fastest-growing provider for hearing services, exclusive to medical practices with direct physician referrals. We are an industry leader and revolutionizing where patients will access hearing healthcare services in the future! Do you want to join the Revolution? We are growing and...

  • Audiologist - Hearing Aid Specialist

    1 week ago

    Fort Worth, Texas, United States Physicians Hearing Network Full time

    About Physicians Hearing NetworkPhysicians Hearing Network stands as the foremost and rapidly expanding provider of hearing solutions, dedicated exclusively to medical practices with direct physician referrals.Our VisionWe are at the forefront of transforming how patients access hearing healthcare services in the future. Role OverviewWe are currently seeking...

  • Audiologist - Hearing Aid Specialist

    1 week ago

    Fort Worth, Texas, United States Physicians Hearing Network Full time

    Company Overview:Physicians Hearing Network stands as the leading and rapidly expanding provider of hearing services, exclusively catering to medical practices through direct physician referrals.Position Summary:We are at the forefront of transforming the accessibility of hearing healthcare services for patients. We are currently seeking a dedicated hearing...

  • Audiologist for Hearing Solutions

    1 week ago

    Fort Worth, Texas, United States Physicians Hearing Network Full time

    Company Overview:Physicians Hearing Network stands as the foremost and rapidly expanding provider of hearing services, dedicated exclusively to medical practices with direct physician referrals.Position Summary:We are at the forefront of transforming the accessibility of hearing healthcare services for patients. We are currently seeking a qualified...

  • Corporate: Hearing Instrument Specialist

    2 weeks ago

    Fort Worth, United States Lucid Hearing, LLC Full time

    Job DescriptionPosition Overview [LICENSE REQUIRED]:The HIS/AuD Customer Solutions agent will provide superior customer service for customers and hearing aid center providers.  The agent will man

  • Hearing Instrument Specialist or Audiologist

    4 days ago

    Fort Collins, Colorado, United States Physicians Hearing Network Full time

    About Physicians Hearing NetworkWe are a leading provider of hearing services, exclusively serving medical practices with direct physician referrals. Our mission is to revolutionize the way patients access hearing healthcare services.Job SummaryWe are seeking a highly motivated and passionate Hearing Instrument Specialist or Dispensing Audiologist to join...

  • Hearing Aid Dispenser or Dispensing Audiologist

    2 months ago

    Fort Worth, United States Physicians Hearing Network Full time

    Physicians Hearing Network is the largest, fastest-growing provider for hearing services, exclusive to medical practices with direct physician referrals. We are an industry leader and revolutionizing where patients will access hearing healthcare services in the future! Do you want to join the Revolution?We are growing and hiring for a hearing instrument...

  • Hearing Aid Specialist

    5 days ago

    Fort Worth, Texas, United States Physicians Hearing Network Full time

    Join Our Team at Physicians Hearing NetworkWe are a leading provider of hearing services, dedicated to revolutionizing the way patients access hearing healthcare. As a part-time dispensing professional, you will play a crucial role in changing lives through better hearing.About the RoleWe are seeking a licensed audiologist or hearing aid specialist to join...

  • Hearing Aid Dispenser or Dispensing Audiologist

    2 months ago

    Fort Worth, United States Physicians Hearing Network Full time

    Physicians Hearing Network is the largest, fastest-growing provider for hearing services, exclusive to medical practices with direct physician referrals. We are an industry leader and revolutionizing where patients will access hearing healthcare services in the future! Do you want to join the Revolution? We are growing and hiring for a hearing instrument...

  • Hearing Aid Dispenser or Dispensing Audiologist

    5 months ago

    Fort Worth, United States Physicians Hearing Network Full time

    Job DescriptionJob DescriptionPhysicians Hearing Network is the largest, fastest-growing provider for hearing services, exclusive to medical practices with direct physician referrals. We are an industry leader and revolutionizing where patients will access hearing healthcare services in the future! Do you want to join the Revolution?We are growing and hiring...

  • Hearing Aid Specialist

    1 week ago

    Fort Worth, Texas, United States Physicians Hearing Network Full time

    We are seeking a skilled Hearing Aid Dispenser or Dispensing Audiologist to join our team at Physicians Hearing Network, the largest and fastest-growing provider of hearing services in the medical industry.About the Role:We are looking for a licensed professional in the state of Texas to fit and dispense hearing aids, with a passion for changing lives...

  • Hearing Instrument Specialist

    5 months ago

    Fort Worth, United States Hearing Lab Technology, LLC Full time

    Job DescriptionPosition Overview:The HIS/AuD Customer Solutions agent will provide superior customer service for customers and hearing aid center providers.  The agent will manage inbound inquiri