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Retail Sales Manager
2 months ago
We are seeking a highly skilled and experienced Retail Sales Leader to join our team at Express. As a Retail Sales Leader, you will be responsible for driving sales and customer satisfaction on the sales floor and in the stockroom.
Key Responsibilities- Develop and motivate sales associates to maximize sales potential
- Provide coaching and training to sales associates to ensure efficient and effective floor operations, customer service, and stockroom management
- Partner with Store Management to provide feedback on sales associate performance
- Assist in training sales associates on store operations, product, policy, and procedures
- Execute action plans to optimize sales results
- Execute all aspects of daily store operations
- Ensure appropriate sales associate coverage to create a great customer experience
- Oversee and authorize the checkout experience
- Assist with merchandise flow, including shipment, replenishment, and omni-channel operations
- Monitor and analyze customer service provided by sales associates
- Build an effective schedule with the right sales associate in the right place at the right time
- Promote and support an environment focused on delivering great in-store customer experiences
- Effectively resolve customer service issues to a positive outcome
- Lead and model our customer experience model
- Display expert knowledge of product, company policies, promotions, and loyalty programs
- Provide leadership and assistance with product launches, window changes, visual presentation standards, and signage placement
- High School or Equivalent
- 1 year of experience in retail sales or a related field
- Proficient in the use of technology, including iPads and registers
- Meets defined availability criteria, including nights, weekends, and non-business hours
- Meets physical requirements
- Critical Skills and Attributes
- Previous retail experience preferred
- Ability to effectively communicate with customers, peers, and supervisors
- Demonstrated sales accountability
- Demonstrated collaborative skills and ability to work well with a team
- Ability to multitask and handle multiple customers and/or processes at once