Housekeeping Manager
5 days ago
YHA Borrowdale is seeking a highly skilled and experienced Housekeeping Manager to join our team. As a key member of our management team, you will be responsible for leading the housekeeping operation within the hostel and supporting the management of an operational budget and delivery of KPIs.
Key Responsibilities:- Lead the housekeeping team to provide excellent and consistent levels of cleanliness to agreed YHA standards
- Monitor and control expenditure within the housekeeping function
- Clean and maintain all areas of the hostel, including bedrooms, bathrooms, kitchens, and public areas
- Manage linen stocks and ordering of cleaning materials
- Plan and manage rotas to ensure correct levels of staffing in housekeeping
- Support with customer-facing duties across the hostel, delivering an excellent service to all guests and visitors
- Proven experience of working in a face-to-face role with customers
- Significant experience of housekeeping best practice, including the management and delivery of a quality service
- Qualifications such as NVQ Level 3 within Customer Services, Hospitality, or Tourism
- Experience of managing a team and excellent communication skills
- Knowledge and understanding of YHA's core purpose and values
- A competitive hourly rate of £12.44
- The opportunity to work in a unique and dynamic environment
- Access to YHA's staff discount and cashback portal
- Free YHA Membership each year
- 10 nights free hostel stays per year for you and up to 3 friends or family
YHA is committed to building diverse teams and welcomes applications from everyone. If you are passionate about delivering exceptional customer service and have a strong background in housekeeping, we would love to hear from you.
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