Customer Service Associate

5 days ago


Hilton Head, South Carolina, United States TD Bank Group Full time
Job Description:

The Customer Service Associate works in a retail banking environment, delivering exceptional customer experiences while processing everyday banking transactions with accuracy and efficiency. This role plays a key part in educating customers on TD's products and services or referring them to a partner for specialized solutions.

Key Responsibilities:
  • Execute TD's brand promise to customers by consistently executing appropriate behaviors to deliver a legendary customer experience
  • Perform customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
  • Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
  • Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary
Requirements:
  • High school diploma or equivalent
  • 6 months work-related experience preferred
  • Ability to work during operating hours to include weekends, evenings, holidays as scheduled
  • Demonstrated customer service skills preferred


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