Weekend Night Auditor
4 weeks ago
We are seeking a skilled Night Auditor/Overnight Front Desk Clerk to join our team at DelMonte Hotel Group. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.
Key Responsibilities- Greet and register guests, assigning rooms and ensuring a smooth check-in process.
- Answer phone calls and respond to guest inquiries in a timely and professional manner.
- Process transactions, including room charges, food and beverage sales, and telephone calls.
- Make and confirm reservations, monitor room availability, and block rooms as needed.
- Program wake-up calls, handle guest mail and messages, and maintain the lobby and front entrance areas.
- Finalize transactions, process credit card payments, and prepare folios for departing guests.
- Compile daily sales figures, complete daily reports, and ensure the hotel's PMS system is in balance with the reservations system.
- 1-3 months of related experience, or equivalent combination of education and experience.
- Solid organizational, time-management, and prioritization skills.
- Exceptional customer service skills and ability to multi-task in a fast-paced environment.
- Basic computer and administrative skills, with availability to work an overnight schedule.
As a Night Auditor/Overnight Front Desk Clerk with DelMonte Hotel Group, you will enjoy a competitive compensation package, comprehensive benefits, and opportunities for professional development and advancement.
- Competitive pay and comprehensive benefits for full-time positions.
- Hotel room discounts at our locations around the globe.
- Discounts on food and beverages.
- Professional development and advancement opportunities.
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