Client Relations Specialist

2 months ago


Braselton, Georgia, United States Golden Pantry Food Full time
Customer Service Associate Job Overview

Department: Operations

Reports To: Store Manager

FLSA Status: Non-Exempt

JOB SUMMARY: Responsible for ensuring the efficient and secure operation of the shift to enhance the store's profitability.

Key Responsibilities:

Essential Duties:
  • Interact with customers in a courteous manner.
  • Remain on your feet for extended periods during the shift.
  • Communicate effectively in English.
  • Perform basic arithmetic for transactions.
  • Maintain clear vision for various tasks.
  • Utilize cash registers and other equipment.
  • Safely lift and move items.
  • Bend, squat, and reach to restock shelves.
  • Respond to emergencies promptly.
  • Carry out cleaning tasks efficiently.
Responsibilities and Duties:
  • Adhere to the assigned work schedule.
  • Comply with all laws and regulations.
  • Operate within company policies to achieve sales goals.
  • Execute duties safely and effectively.
  • Report incidents in a timely manner.
  • Stay informed about company updates.
Customer Service:
  • Deliver prompt and friendly service to customers.
  • Follow the company's appearance standards.
  • Greet customers warmly.
  • Process transactions accurately.
  • Assist customers as necessary.
  • Inform customers about promotions.
  • Express appreciation to customers.
  • Effectively manage customer complaints.
Inventory and Cash Management:
  • Oversee cash and inventory in accordance with company protocols.
  • Safeguard company assets consistently.
  • Notify Store Manager of damaged merchandise.
Merchandising:
  • Ensure shelves and displays are stocked and organized.
  • Maintain cleanliness in assigned areas.
  • Verify accurate pricing of products.
Maintenance:
  • Keep the store clean at all times.
  • Monitor refrigeration units.
  • Clean various store areas and equipment.
  • Report maintenance issues promptly.
Food Service Operations:
  • Ensure adherence to food service standards.
  • Address food quality issues.
  • Maintain food safety protocols.
  • Follow proper food handling practices.
Additional Duties:
  • Perform additional tasks as assigned by the Store Manager.
Work Environment:
  • Understand the work environment to perform job functions effectively.
Qualifications: To succeed in this role, candidates must fulfill all essential functions and responsibilities outlined.

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