Event Security Officer
3 weeks ago
AEG is a world leader in live entertainment, with a portfolio of iconic venues and events that bring people together. We're passionate about creating unforgettable experiences for our guests, and we're looking for someone who shares our enthusiasm for live sports, entertainment, and community.
About the Role:
We're seeking an Event Security Officer to join our team at State Farm Arena. As a key member of our security team, you'll be responsible for ensuring the safety and security of our guests, team members, and property. You'll provide excellent customer service while maintaining a professional demeanor, and you'll be the first point of contact for guests with questions or concerns.
Responsibilities:
- Enforce and uphold the integrity of State Farm Arena by following policies and procedures as outlined in the Safety and Security Handbook
- Regulate and monitor credentials of everyone for specific access to sensitive and/or restricted locations throughout the arena
- Provide excellent guest service to guests and employees by keeping a friendly and professional demeanor
- Respond quickly to potential crowd control issues, provide escorts for unruly fans when ejections are warranted
- Screen patrons upon entrance via bag searching technique, hand wand metal detector, and ID verification scanner, ensuring no weapons or harmful items enter the arena
- Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash, or other obstacles, before, during, and after the shift
- Safeguard against theft and property damage
- Aid all positions and communicate effectively with others to enhance the event experience for all
- Enforce House policy regarding photos/videos/recording devices
- Patrols and monitors all areas of the venue and identifies safety risks/violations and is able to resolve them
- Assist with directional and informational inquiries
- Ability to diffuse volatile situations with tact and diplomacy
- Other duties that may be assigned
- Have a positive, approachable demeanor with excellent communication skills
- Flexible schedule and ability to work late hours, weekends, long nights, and holidays. Must have availability to work 80% of scheduled events monthly
- Comfortable assisting with large crowds
- Ability to perform a variety of duties often changing from one task to another of a different nature without the loss of efficiency or composure
- Communicate clearly to everyone verbally, using radios, hand signals, and flashlights. Remain in constant contact throughout the shift with team members and leaders
- Ability to create effective incident/accident reports, both verbally and written when appropriate.
- Must have reliable transportation
- Ability to lift and move up to 25 lbs. using proper lifting techniques
- Work outside in all elements. Most work is done inside the arena but outside work may be required
- Maintain a post, which may not have a view of the event, for multiple hours
- Walk up and downstairs with or without accommodation
AEG is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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