Security Operations Specialist

2 days ago


Deerfield Beach, Florida, United States MSCCN Full time
Job Summary

As a Security Operations Specialist at MSCCN, you will be responsible for triaging and responding to emergency situations reported to the 24/7 Global Security Operations Center (SOC) through alarm systems, internal incident reporting, and situational awareness. You will provide support, direction, and documentation to assist in emergency response and recovery efforts.

Key Responsibilities
  • Respond to alarms received for Security, Fire, and safety, including determining the severity and validity of the alarm, providing instruction and support to employees and customers, contacting Law Enforcement and Fire Departments, and documenting the event and actions.
  • Respond to emergencies reported to the SOC through inbound phone calls, emails, and social media, including determining the severity of the incident, providing instruction and support, preparing detailed documentation of the event and actions, and escalating and notifying applicable resources to assist in recovery efforts.
  • Monitor all types of threats and risks to Company assets, people, and brand, identifying and mitigating these risks through continuous monitoring of news, social media, and other sources of intelligence.
  • Conduct threat assessments and risk analysis of Company employee and assets, providing feedback on vendors providing transportation and assistance around the world.
  • Respond to system support issues reported via phone, email, and ticket process for Security, Fire, and Safety equipment, troubleshooting system problems and recommending corrective action.
  • Operate within the National Fire Protection Association guidelines and also within UL Certification policy and facility guidelines to enable the Security Operations Center to pass required annual UL inspection.
About MSCCN

MSCCN is a leading provider of security services, committed to creating more joyful lives through better health. With a 170-year heritage of caring for communities, we operate nearly 9,000 retail locations across America, Puerto Rico, and the U.S. Virgin Islands, serving nearly 10 million customers each day.

Requirements
  • High School/ GED and at least 1 year of experience in Central Monitoring Station, Security Operations Center, Call/Dispatch Center and/or Customer Service Field.
  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
  • Experience with Emergency Response protocols and processes (public or private sector).
  • Excellent customer service skills and ability to communicate information both verbally and in writing in a professional, concise, detailed, and accurate fashion.
  • Intermediate level skill in Microsoft Excel and Microsoft Word.


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