Customer Experience Manager

2 weeks ago


Stoughton, Massachusetts, United States Molly Maid Full time
Unleash Your Potential
Molly Maid is seeking a motivated and dedicated individual to join our team as a Field Manager / Quality Control / Trainer. This exciting opportunity offers a chance to grow and develop your skills in customer service, leadership, and quality assurance.

The ideal candidate will have prior experience in cleaning and supervisory roles, with excellent communication and interpersonal skills. As a Field Manager / Quality Control / Trainer, you will be responsible for:
  • Growing and retaining customers and employees by following our process and training while being yourself.
  • Communicating with customers and employees in a friendly, positive, and professional manner.
  • Performing quality checks and coaching staff on quality feedback from customer communications and home visits.
  • Building our culture and team by interviewing, hiring, and training individuals that build our team's energy and culture.

This role requires the ability to work independently and as part of a team, with a strong focus on delivering exceptional customer service. If you are self-motivated, energetic, and enjoy helping people, we encourage you to apply.

Key Benefits:
- Competitive salary of $18.00 per hour, paid weekly
- Paid training on our proven systems that WOW customers
- A fun culture where success is celebrated as a team
- Access to ongoing training
- Company car during work hours (gas and insurance included)
- Branded and comfortable clothing
- Opportunities for growth and advancement

If you meet the requirements for this position, please submit your application. We look forward to hearing from you.

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