Lead Store Associate

2 weeks ago

Gilbert, Arizona, United States Curaleaf Holdings, Inc. Full time
Job Title: Lead Store Associate

At Curaleaf Holdings, Inc., we are seeking a highly skilled and motivated Lead Store Associate to join our team at our Gilbert dispensary. As a key member of our dispensary team, you will be responsible for providing exceptional customer service, maintaining a positive and friendly environment, and ensuring each patient receives outstanding service.

Key Responsibilities:
  • Assist the Dispensary Manager and Assistant Manager in all operational aspects of running the dispensary.
  • Provide exceptional customer service in accordance with established standards.
  • Develop and maintain rapport with patients, vendors, service providers, and staff.
  • Ensure patient concerns and/or questions are solved and answered promptly and efficiently.
  • Recommend, select, and help locate the proper medicine for patients depending on their individual needs and physician certification.
  • Communicate the effects of different types of cannabis to patients clearly and effectively.
  • Ring up sales on the Point of Sale System and process cash transactions.
  • Ensure strict controls to protect organization assets at the direction of management.
  • Set up and break down display cases daily. Assist in display maintenance and housekeeping.
  • Assist in processing and replenishing merchandise and monitoring floor stock, and participate in inventory counts.
  • Facilitate the new membership and patient renewal processes.
  • Perform data entry and manage the patient database.
  • Dispensing medical cannabis in the Medical Marijuana Use Registry.
  • Answer phone calls and forward to the appropriate staff member.
  • Book appointments for patients for services they request.
  • Maintain a current stock of educational materials, new patient folders, etc.
  • Frequently maintain the dispensary's cleanliness, i.e., dusting, glass cleaning, vacuuming, sweeping, and sanitization.
  • Maintain a positive work environment conducive to trust and respect.
  • Maintain the strictest confidentiality in compliance with HIPAA guidelines.
Requirements:
  • Analytical skills to synthesize complex information and make sound decisions.
  • Problem-solving skills to identify and resolve issues in a timely manner.
  • Excellent communication and interpersonal skills to provide exceptional customer service.
  • Ability to work in a fast-paced environment and maintain a positive attitude.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to make a difference in the lives of our patients.

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