Senior IT Radio Communications Engineer

4 weeks ago

Dallas, Texas, United States American Airlines Full time
Job Summary

As a Senior IT Radio Communications Engineer at American Airlines, you will play a critical role in planning, directing, and coordinating activities for multiple projects in the fast-paced Integrated Operations Center environment. Your expertise in communication infrastructure, system trouble tickets, and Avtec (VOIP Dispatch System) architecture will be essential in supporting the enterprise's voice and telephony, UHF radio, VHF radio, Avtec consoles, VOIP Systems, conference, and other communications systems at all American Airlines domestic and international stations.

Key Responsibilities

• Supports communication infrastructure for the enterprise's voice and telephony, UHF radio, VHF radio, Avtec consoles, VOIP Systems, conference, and other communications systems at all American Airlines domestic and international stations

• Responds to system trouble tickets, solves, and identifies the root cause

• Develops the strategy for defining, deploying, and maintaining Avtec (VOIP Dispatch System) architecture and user interface design

• Coordinates with management to design, engineer, and deploys reliable Avtec updates and configuration changes to support the needs of the operation to include desk moves, screen designs, and contact creation and mapping

• Manages system configurations, systems access, and analyzes and recommends enhancements to improve system operations

• Manages communication on support issues, creates system reference guides, training materials, and system and process diagrams

• Supports communication and response process by responding to users on system issues, maintenance and system status, and advising and escalating on any prolonged or major issues

• Assists with future technology projects to ensure AA continues to be an industry leader in all communication technology changes and airline operations.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training

• 3 years of experience as a systems or infrastructure engineer or administrator or communications engineer

• Preferred Qualifications: 5+ years of experience as a systems or infrastructure engineer or administrator or communications engineer systems or infrastructure engineer or administrator

• Airline industry experience

• IT Network Experience a must

• Radio Communications Experience (Motorola, Jotron, Others) for both UHF- VHF systems and their integrations from Code Building, engineering solutions, to implementing infrastructure

• VOIP Communications experience (Dispatch, telephony, Console Systems such as Avtec)

What We Offer

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.

• Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources and support you need.

• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

About American Airlines

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

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