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Sales and Relationship Manager

1 week ago

Buffalo Grove, Illinois, United States Citi Full time

About the Job

This senior leadership position is responsible for leading a team, driving sales growth, and building customer relationships in the Retail Bank.

  • Develop and implement strategic plans to achieve business objectives, aligning with the Retail Bank's priorities.
  • Establish a culture of excellence through coaching and performance development to achieve personal and branch goals.
  • Sustain portfolio growth by identifying opportunities to deepen customer relationships and increase client acquisition.
  • Collaborate with branch partners to achieve business objectives, build customer relationships, and deliver exceptional customer service.
  • Optimize staffing in branches using workforce planning tools and set expectations for branch staff.

Responsibilities

  • Drive individual production goals, including building referral networks and relationships with internal partners and external contacts.
  • Develop and implement coaching plans to enhance employees' skill sets and achieve personal and branch goals.
  • Represent Citi and build partnerships in the community to drive sales and outreach activities.
  • Verify adherence to operational requirements through regular audits.
  • Lead hiring processes, performance management, compensation, communication, and employee evaluation of branch staff.

Requirements

  • 6-10 years of relevant experience required.
  • Previous experience in banking or finance preferred.
  • Sales management experience preferred.
  • Effective communication and interpersonal skills.
  • Ability to work in a fast-paced environment.