General Manager of Community Engagement

3 weeks ago


Philadelphia, Pennsylvania, United States Five Iron Golf Full time

The Executive Director of Social Operations will be responsible for driving revenue growth, managing social operations, and fostering a culture of inclusivity and accessibility at Five Iron Golf.

Key Responsibilities:

  • Develop and implement strategies to drive revenue growth through simulator rentals, food and beverage sales, and league participation
  • Lead the recruitment, training, and coaching of social staff to provide exceptional service and hospitality
  • Evaluate employee performance to ensure daily business needs are met
  • Manage social operations, including leagues, simulator rentals, event execution, facilities maintenance, food and beverage service, and staff scheduling
  • Take ownership of each guest's enjoyment at Five Iron Golf, ensuring above-and-beyond service standards
  • Stay up-to-date on all products and services, including technology, lessons, leagues, memberships, spirits, beer, wine, and food and beverage offerings
  • Manage social P&L, monitoring and reducing labor and other operating costs
  • Foster relationships within the community, promote loyalty with customers, and encourage repeat business through proactive engagement and local marketing efforts
  • Collaborate effectively with team members to align efforts and achieve business goals
  • Communicate location needs to corporate representatives
  • Maintain compliance with health and safety regulations and local laws

Requirements:

  • 5+ years of hospitality management experience, with at least 3 recent years as Assistant General Manager or General Manager
  • Strong leadership ability and willingness to lead by example
  • Excellent communication, time management, and organizational skills
  • Upbeat energy and enthusiasm, and a positive attitude
  • Ability to think on your feet and manage customer expectations
  • Availability to work evenings, weekends, and holidays
  • Ability to stand, walk, and bend for long periods of time, and maneuver stairs
  • Ability to obtain necessary licenses and certifications

Estimated Salary: $70,000 - $90,000 per year, depending on experience

Benefits: Health, dental, and vision insurance, long and short-term disability, accident and critical illness insurance, 401(k), meals while working included for free

Job Type: Exempt, full-time



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