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Customer Support Specialist

2 months ago

SaintBauzilledePutois, Occitanie, United States Foundation Partners LLC Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Support Specialist to join our team at Foundation Partners LLC. As a key member of our operations team, you will play a critical role in ensuring the smooth day-to-day functioning of our business.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to our clients, responding to inquiries and resolving issues in a timely and professional manner.
  • Administrative Support: Assist with administrative tasks, such as coding invoices and credit card purchases, and maintaining accurate records.
  • Order Management: Coordinate engraving orders between customers and service providers, and ensure timely delivery of products.
  • Team Collaboration: Participate in weekly updates with the supervisor to ensure goals are met, and contribute to a positive and productive team environment.
  • Office Management: Maintain a clean and organized office workspace, and ensure that all necessary supplies are available.
Requirements
  • Education: High School diploma or equivalent required.
  • Experience: Minimum of 3 years' work experience in an office environment.
  • Skills: Proficient computer skills in MS Office, including Word, PowerPoint, Excel, and Outlook. Ability to learn and use multiple computer software and systems.
  • Communication: Strong communication and grammatical skills, with the ability to proof work and provide excellent customer service.
  • Organizational: Excellent organizational and planning skills, with the ability to prioritize work and manage multiple tasks and deadlines.
Benefits
  • Competitive Salary: We offer a competitive salary and performance incentives.
  • Benefits Package: Our benefits package includes medical, dental, prescription, and vision insurance, as well as vacation, sick, and holiday pay.
  • Professional Development: We are committed to the growth and development of our team members, and offer opportunities for professional development and advancement.