Automotive Service Professional

3 days ago


Fayetteville, New York, United States Friendly Auto Group Full time
Join Our Team as an Automotive Service Advisor

We are seeking a dedicated and customer-focused Service Advisor to join our team at Friendly Auto Group. As an Automotive Service Advisor, you will play a crucial role in providing exceptional customer experiences and ensuring the smooth operation of our service department.

Key Responsibilities:
  • Greet customers promptly and provide a warm welcome
  • Obtain accurate customer and vehicle information
  • Clearly communicate vehicle symptoms and recommended maintenance to technicians
  • Determine and recommend necessary repairs based on age, mileage, and vehicle history
  • Prepare detailed estimates for parts and labor
  • Establish follow-up times and monitor progress throughout the day
  • Verify final invoices and explain completed work to customers
  • Deliver exceptional customer service and ensure customer satisfaction
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
Requirements:
  • Minimum 1 year of experience in a service advisory role
  • Exceptional customer service and communication skills
  • Positive attitude and high volume mentality
  • CSI-focused and committed to delivering exceptional customer experiences


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