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IT Support Operations Leader

2 months ago

Massachusetts, United States Spyglass Partners, LLC Full time

IT Support Operations Leader

Spyglass Partners, LLC is seeking an experienced professional to oversee our IT support operations. The ideal candidate will possess:

  • 5-10 years of experience in managing IT Technical Support teams.
  • A minimum of 12 years of hands-on IT technical support experience within a large-scale operational environment.
  • A 4-year college degree or equivalent professional experience.

This role requires a strategic thinker with a proven track record in leading support initiatives and enhancing service delivery. The successful candidate will be responsible for developing and implementing support strategies that align with our organizational goals.