Call Center Specialist

1 week ago


Lakeland, Florida, United States Staffmark Full time

We are seeking a skilled Call Center Specialist to join our team in Lakeland, FL. As a key member of our operations team, you will play a critical role in ensuring seamless communication with our customers and colleagues.

About the Job

This is a hybrid position, requiring both remote and in-office work. You will be working Monday through Friday, 8 AM to 5 PM, with occasional overtime as needed.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or chat in a professional and courteous manner
  • Resolve customer complaints and issues in a timely and effective manner
  • Provide accurate and up-to-date information on company products and services
  • Collaborate with internal teams to ensure seamless communication and efficient issue resolution
Requirements

To succeed in this role, you will need:

  • 2 years of previous experience in a call center or customer-facing role
  • Proficient in Microsoft Office, specifically Excel
  • Bilingual in Spanish (a plus)
  • Experience with Oracle systems
Salary and Benefits

We offer a competitive salary of $42,000 per year, which translates to approximately $20.50 per hour based on a 40-hour workweek. Additionally, you will enjoy a range of benefits, including medical, dental, vision, and life insurance, short-term disability, 401(k) plans, weekly pay every Friday, employee discount programs, and referral bonus potential.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we invite you to apply for this exciting opportunity.



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