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Retail Sales Representative
2 months ago
Ace Hardware is a community-focused, family-operated establishment dedicated to serving our customers with excellence. With a legacy spanning over 75 years, our current ownership has been at the helm for nearly three decades.
Employee Benefits
We provide a comprehensive benefits package for full-time employees after one year of service, which includes paid vacation, sick leave, medical coverage, and a Simple IRA plan.
Candidate Profile
We seek diligent and honest individuals who are eager to learn and thrive in a dynamic, customer-centric retail environment. Applicants should be capable of safely lifting up to 50 pounds.
General Overview
As a valued team member, you will receive training and develop competencies in various aspects of customer service, including but not limited to:
- Stocking merchandise
- Maintaining cleanliness and organization
- Updating price labels
- Utilizing effective communication skills to address customer inquiries
Key Responsibilities
Responsibilities include, but are not limited to:
Customer Service:
- Represent Ace Hardware positively.
- Proactively assist customers in resolving issues.
- Maintain a friendly and approachable demeanor while interacting with customers and colleagues.
- Ensure all inquiries and phone calls are addressed promptly and courteously.
- Direct unresolved customer complaints to management.
- Possess strong knowledge of products and store layout.
Store Operations:
- Contribute to a positive, professional, and safe work atmosphere.
- Assist with receiving and stocking merchandise throughout the store.
- Help maintain the orderliness and cleanliness of the sales floor and stockroom.
- Participate in merchandise resets as needed.
- Operate a forklift with appropriate training.
- Engage in store meetings.
- Exhibit professionalism in appearance and conduct.
- Perform additional duties as assigned.
Qualifications
- Education: High School diploma or GED equivalent.
- Experience: Previous retail experience is preferred.
Physical Requirements
Must be able to stand, walk, lift (up to 50 lbs), and climb as necessary.