Patient Services Representative

1 month ago


Anamosa, Iowa, United States ASAC Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at the Anamosa office. As a key member of our staff, you will be responsible for managing patient appointments, patient information, and payment processing with accuracy and timeliness.

Key Responsibilities
  • Provide exceptional customer service to patients and visitors, ensuring a positive experience
  • Allocate calls to the appropriate department or staff member, ensuring efficient communication
  • Schedule patient appointments in accordance with organizational standards, ensuring timely patient flow and accurate reporting
  • Collect and verify patient information, including demographic data and insurance eligibility
  • Verify and inform patients of program eligibility and financial responsibility
  • Assist patients with payment plan options and manage patient communication and correspondence
  • Confirm scheduled patient appointments and verify active insurance referrals and authorizations
  • Collect patient payments and reconcile cash drawers to ensure accuracy
  • Assist in maintaining patient closed file record systems and perform other administrative tasks as needed
Requirements
  • High school diploma or equivalent required
  • Ability to type accurately at 45-50 wpm
  • Working knowledge of Microsoft Office, including Word, Excel, and Outlook
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and maintain professionalism under stressful situations
Working Conditions

This position requires frequent sitting and/or standing for extended periods of time. The ideal candidate will be able to work independently and as part of a team, using standard office equipment and technology.



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