Front Office Team Member

3 weeks ago


Mansfield, Ohio, United States Best Western Mansfield Ohio Full time
Job DescriptionWe are seeking a skilled Front Desk Agent to join our team at Best Western Mansfield Ohio. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests. You will assist with the check-in and check-out processes, issue room keys, and process payments. In addition, you will maintain communication with housekeeping staff to coordinate room availability and complete paperwork promptly and accurately.

**Key Responsibilities:**
  • Assist guests with check-in and check-out processes.
  • Issue room keys and process payments.
  • Maintain knowledge of hotel operations and activities.
  • Take reservations and answer questions via phone and in-person.
**Requirements:**
  • Friendly and outgoing personality.
  • Familiarity with hospitality industry standards.
  • Proficient in English; knowledge of other languages is a plus.
  • Computer literacy.
  • Able to resolve issues with a customer-focused orientation.
The estimated salary for this role is $40,000 - $50,000 per year, depending on experience.

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