Customer Service Team Lead Role

3 days ago


Chester, Virginia, United States Food Lion Full time

About Us

At Food Lion, we're passionate about providing our customers with exceptional service and quality products. Our company culture is built on values of respect, integrity, and teamwork. We believe that every associate is essential to our success, and we strive to create a work environment that's supportive and inclusive.

As a Customer Service Team Lead Role, you'll be responsible for leading a team of customer service representatives. You'll work closely with them to develop strategies for improving customer satisfaction and loyalty. Your goal will be to exceed sales targets and maintain a high level of customer engagement.

Estimated Salary: $58,000 - $68,000 per year

Key Responsibilities:

  1. Develop and implement customer service strategies
  2. Motivate and lead a team of customer service representatives
  3. Analyze customer feedback and make data-driven decisions

Benefits:

We offer a competitive salary, as well as a comprehensive benefits package, including medical, dental, and vision coverage, and a 401(k) plan. We're committed to helping our associates grow and develop their careers within the company.



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