NRO Trainer

Job Title: NRO Trainer

Job Description:

Position Overview: As an NRO Trainer at Dave's Hot Chicken, you will play a pivotal role in the exciting process of opening new restaurants across the country. This role offers a unique opportunity for travel, brand standard enforcement, and the imparting of essential knowledge and skills to newly onboarded employees, enabling them to excel in their new roles.

Key Responsibilities:

• New Restaurant Openings: Lead and support the opening of new Dave's Hot Chicken restaurants at various locations, ensuring that the brand's high standards are met and maintained.
• Travel: Travel to different regions and cities to oversee the launch of new restaurants and provide hands-on guidance to ensure consistency in operations and quality.
• Training: Conduct comprehensive training sessions for new employees, including front-of-house and back-of-house staff, to equip them with the necessary skills and knowledge to excel in their respective roles.
• Brand Standards: Enforce and uphold Dave's Hot Chicken brand standards, ensuring that each restaurant consistently delivers a top-notch guest experience.
• Team Development: Foster a culture of teamwork, positivity, and excellence, inspiring new employees to embrace the company's values and work collectively to achieve success.
• Problem Solving: Address any challenges or obstacles that arise during the restaurant opening process, finding effective solutions to ensure a smooth and successful launch.
• Communication: Maintain clear and open communication with restaurant management teams, providing regular updates and feedback to optimize the new restaurant opening process.
• Training Materials: Develop and update training materials and resources to ensure that all employees receive consistent and up-to-date training.

In addition, they:

• Ensure that they abide by company policies and directives
• Support the goals, decisions, and directives of the restaurant management team and is not insubordinate
• Contributes to the restaurant's success by accomplishing the expected work during each shift consistently
• Communicate effectively with team members and management to resolve any interpersonal issues as needed
• Follows all company guidelines for food and cash controls; follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, and equipment facilities
• Follow the steps outlined in the DHC Training Program to learn new skills, duties, and responsibilities
• Communicate to their immediate supervisor when additional training guidance and practice is needed
• Understand how each job responsibility impacts guests, employees, and overall restaurant operations
• Greet guests, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions
• Work together with their co-workers to prepare items on the DHC menu while following cooking instructions, safety procedures, and sanitary requirements
• Use specific kitchen machinery/equipment such as ice cream dispensers, fryers, warmers, etc.
• Ensure restaurant cleanliness daily by clearing tables, sweeping and mopping floors, washing/sanitizing/disinfecting kitchen utensils and high touch-point areas, and servicing restrooms
• Handle guests' concerns and complaints professionally and calmly to resolve problems according to restaurant policy
• Maintain a neat and tidy appearance by wearing a uniform and adhering to the uniform policy
• Are performance-oriented and performance driven; understand performance expectations and are aware of performance results
• Abide to the rules and direction given by the restaurant management team

Qualifications:

• Previous experience in restaurant management or as an NRO Trainer is preferred.
• Strong communication and interpersonal skills.
• Flexibility to travel to different locations as needed.
• Ability to adapt to various working environments and team dynamics.
• A passion for the Dave's Hot Chicken brand and a commitment to upholding its standards.
• Excellent problem-solving abilities and a positive attitude.
• Training and coaching experience is a plus.
• Must be at least 18 years old
• Flexibility to work nights, weekends, and holidays
• Ability to stand for long periods of time and work in a fast-paced environment
• Positive attitude while conducting any and all duties
• Commitment to guest satisfaction
• Effective communicator with co-workers and the restaurant management team

Transportation & accessibility:

• Must have reliable transportation to work
• Must have telephone or other reliable method of communicating with supervisor and co-workers

Hours

• Must be able and willing to work flexible hours including opening and closing shifts
• This includes working weekends/nights & holidays whenever necessary

Skills & Abilities

• Excellent time management skills
• Strong people/guest service skills
• Ability to look at the restaurant operations from a guest's point of view
• Ability to take initiative and solve problems
• Able to stand for long periods of time
• Able to bend and stoop
• Able to work around heat
• Able to work around others in close quarters
• Able to lift 50-75 lbs. comfortably

BENEFITS:

• Health insurance
• Paid sick leave
• Free employee meal
• 401K

full-time employees are eligible for benefits

If you're excited about the prospect of being a part of an expanding and successful brand while traveling and training new teams, the role of NRO Trainer at Dave's Hot Chicken is the perfect opportunity for you. Join us in our mission to Blow Our Guest's Minds, and turn them into F.A.N.S.