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Arabic Speaking International Health Interpreter

2 months ago

Chicago Illinois, United States Northwestern Memorial Healthcare Full time
Job Summary

We are seeking a skilled Arabic Speaking International Health Interpreter to join our team at Northwestern Memorial Healthcare. As a Medical Interpreter, you will play a vital role in facilitating communication between patients, families, and healthcare providers.

Key Responsibilities
  • Conduct medical and general interpreting for patients and their families, physicians, and the healthcare team in accordance with the National Standards of Practice (NCIHC).
  • Assess and monitor patients' understanding of information conveyed, and serve as a cultural mediator.
  • Record and monitor interpretation activities according to department standards.
  • Makes decisions regarding prioritization of multiple requests received at one time.
Essential Functions
  • Medical Interpreting: Provides medical and general interpreting services to patients, family members, support persons, and healthcare providers and other staff in accordance with the National Standards of Practice (NCIHC).
  • Responsibilities:
    • Ensures that the patient's and family's needs are communicated to healthcare providers and staff.
    • Screens multiple requests for interpreters and prioritizes requests based on urgency of need.
    • Assists the healthcare team in problem solving and complaint resolution related to the limited English-Proficient population.
    • Initiates and develops positive relationships with patients, visitors, healthcare providers, fellow interpreters, and staff, exhibiting respect, flexibility, and cooperation at all times.
    • Serves as a cultural mediator, as necessary and when appropriate, to enhance communication between American culture staff and native culture patients/families, as it relates to medical care.
    • Supports and participates in the continuous assessment and improvement of the interpretation services program.
    • Assists with other departmental functions as assigned.
    • Actively participates in staff meetings and mandatory in-services.
    • Maintains documentation of all interpretation encounters, to include relevant data such as location, duration, and purpose.
    • Documents all interpreting encounters accurately and completely, including patient refusals of interpreting services.
    • Maintains accurate records of productivity, work volumes, and interpreting requests.
    • Proven software competencies (Excel, Word).
    • Adaptable to relevant software necessary for data tracking and trending.
Requirements
  • AA/EOE
  • #INDC
  • #LI-AD1