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Patient Services Representative

2 months ago

Barnegat, New Jersey, United States RWJBarnabas Health Full time
Job Title: Patient Services Representative

We are seeking a highly skilled and detail-oriented Patient Services Representative to join our team at RWJBarnabas Health.

Job Summary:

The Patient Services Representative will work closely with our practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. This role will be responsible for preparing for patient visits, triaging practice calls, scheduling patient appointments, and performing routine clerical tasks.

Key Responsibilities:
  • Perform patient check-in and check-out functions
  • Answer routine questions in person and over the telephone
  • Perform basic clerical functions such as copying, scanning, faxing, sorting and distributing mail
  • Create and maintain health record information, files and organize as needed
  • Coordinate with insurance providers and handle pre-authorizations and certifications as necessary
Requirements:
  • High School Diploma or General Education Degree (GED)
  • Relevant experience and/or training, or equivalent combination of education and experience
  • Demonstrates a clear understanding of the importance of patient satisfaction and safety
  • Strong oral and written communication skills
  • Attention to accuracy and detail
  • Able to multitask and work under pressure
  • Ability to work independently and in a team environment
Preferred Qualifications:
  • Associates Degree or Bachelor's Degree
  • Previous medical receptionist experience or background in general office
  • Knowledge of medical terminology and electronic medical record (EMR) systems
Work Schedule:

Monday-Friday, 8:00AM-4:30PM

Benefits:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.