Aviation Customer Service Representative
3 weeks ago
About the Role:
We are seeking a highly skilled and customer-focused Aviation Customer Service Representative to join our team at Trego Dugan Aviation of Grand Island Inc.
Job Summary:
This is an exciting opportunity for a motivated individual to work in the aviation industry, providing top-notch service to customers and ensuring their overall satisfaction.
Key Responsibilities:
- Processing customer tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
- Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
- Handling denied boarding situations, soliciting volunteers, accommodating customers, and providing hotel, meal, and taxi vouchers when appropriate
- Ensuring FAA, Airline, and airport regulations are followed
- Enforcing safety/security measures and protecting sensitive zones
- Assisting customers with special needs, i.e., customers who need assistance in boarding
- Briefly summarized role requirements, including excellent communication skills, ability to read and write English, and physical demands such as carrying 70-pound suitcases and working efficiently under time constraints.
What We Offer:
A competitive salary of approximately $35,000 per year, plus benefits including paid time off, opportunities for advancement, and a supportive work environment.
Physical Demands and Work Environment:
The ideal candidate should be able to work both indoors and outdoors, with exposure to extreme weather conditions, dust, and pollen. They should also be comfortable with constant noise, strong odors, fumes, and poor lighting due to night shifts. Additionally, they must have sufficient vision and ability to safely perform the essential functions of the position.
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