Receptionist I

Job Summary:
We are seeking a highly skilled and detail-oriented Receptionist I to join our team at the Texas Department of Aging & Disability Services. As a Receptionist I, you will be responsible for providing exceptional customer service to patients, visitors, and staff while maintaining a safe and secure environment.

Key Responsibilities:
Answer and direct phone calls, greet and direct visitors, and provide general information to patients and staff.
Operate a Cisco Console phone system, 2-way radio console, and other communication equipment to communicate with hospital staff and personnel.
Provide training and support to new staff members and update training on new procedures as needed.
Maintain accurate records and files, and prepare reports as required.
Communicate effectively with all levels of the organization, including patients, vendors, and visitors.
Multitask in a fast-paced environment and train others as needed.

Requirements:
High school diploma or equivalent required.
1-2 years of experience in a customer service or receptionist role preferred.
Knowledge of Microsoft Word, Excel, and Outlook required.
Ability to work independently and as part of a team.
Strong communication and interpersonal skills.
Ability to multitask and prioritize tasks effectively.

If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.

Essential Job Functions:

1. Places, answers, routes and initiates local and/or long-distance calls, using computerized telephone software.

2. Operates a Cisco Console phone system, 2-way radio console to communicate with hospital staff and personnel.

3. Greets and communicates visitors and visitors, staff and patients in person and over the phone.

4. Provides directions to hospital campus location as needed and responds to inquiries for patient information when responding to requests for such information.

5. Provides training for new staff and updated training of new procedures to general switchboard staff.

6. Ability to handle stress.

7. Ability to work alone or closely with others.

8. Ability to occasionally work long or irregular work hours.

9. Monitors the facility's emergency Fire Alarm Annunciator.

10. Monitors the facility's Emergency Phone. Dispatches Security to emergency locations and communicates emergencies to Medical, Nursing, Administration, Safety and Communications leadership personnel immediately.

11. Provides feedback to Supervisor on what processes or procedures are working well, needs improvement or needs to be revised.

12. Keeps a detailed account of all events with the use of a hospital computer and distributes via email.

13. Connects conferences calls with Medical Staff, Nursing Staff and outside Medical Hospital facilities.

14. Maintains and issues master keys for BSSH Lodging and contractors as needed.

Knowledge Skills Abilities:

Knowledge of the operations of a telephone switchboard/multiline telephone system.

Knowledge of and ability to demonstrate use of Microsoft Word, Excel and Outlook.

Ability to transfer incoming calls to appropriate personnel and to greet and direct visitors.

Ability to prepare and maintain records, files, and reports.

Ability to communicate effectively in verbal and written forms with all levels of the organization to include patients, vendors and visitors.

Ability to multitask in a fast-paced environment; and to train others.

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