Dental Laboratory Manager

1 week ago

North Haven, Connecticut, United States DCS Lab Full time
Job Description

DCS Lab is seeking a highly skilled and experienced Dental Laboratory Manager to lead our Fixed Department. The successful candidate will be responsible for managing and maintaining staff, ensuring product quality, and driving profitable unit sales growth.

Key Responsibilities:

  • Manage and maintain staff by selecting, orienting, and training team members.
  • Provide leadership and supervision of all aspects and functions in the Fixed Department.
  • Maintain quality service by enforcing quality standards and analyzing and resolving quality problems.
  • Work closely with the General Manager and collaborate with other Department Leaders to manage overall lab productivity.
  • Coordinate the efforts of team members to ensure that workflow, productivity, and quality requirements are met.
  • Champion continuous improvement activities to improve the performance of the department and Company.
  • Optimize workload balance between department and team members.
  • Manage the work systems and materials that produce product at the lowest possible cost while maintaining superior product quality.
  • Stays current on customer service issues with clients and relates back to managers and team members to resolve issues effectively.
  • Can personally perform all QC functions in the department.
  • Tracks and addresses remake issues and coordinates resolution on those issues with department managers and team members.
  • Makes final determinations on hard rules for doctor preferences and standards.
  • Schedule and lead meetings with the team on a consistent basis.
  • Prepares and conducts team member performance appraisals, performance improvement plans and disciplinary actions of all direct reports on a timely basis.
  • Enforce company policies (safety, attendance, dress code, conduct etc.) Oversight of attendance, and counseling team members approaching/reaching excessive levels to minimize the necessity of discipline.
  • Monitor ADP timecards (on a daily basis) documenting absences and final review and approval of team member timecards in accordance with Time Off and Attendance policies and procedures.
  • Ensures the appropriate use of overtime and balances out overtime hours among team members.
  • Ensures work areas and equipment are well maintained in compliance with safety guidelines.
  • Handles customer calls as needed.
  • Proactively solves technical issues that negatively impact customer service.
  • Communicate with other Apex labs or manufacturers as necessary.
  • Individually responsible for continued learning, in-depth product knowledge, staying current with laboratory and industry product and technology updates.
  • Participates in Company sponsored training and meetings (as required) and participates and presents at dental meetings as required.
  • Be a resource for budget planning, working with General Manager to develop and maintain budgets.
  • Lead and participate with special projects as required.
  • Other duties as assigned.

Requirements:

  • Must be able to read, write, speak and understand English.
  • Manual dexterity, good hand-eye coordination, excellent perception skills and attention to details.
  • Ability to troubleshoot and problem solve, using past experience and success to gauge best steps on future cases.
  • Must be skilled in 1 or more task functions required of a Fixed Department Dental Technician.

Education and Experience:

  • Required: High school diploma or GED equivalent.
  • Minimum of 3 yrs. experience performing the functions of a Fixed Department Dental Lab Technician.

Hazardous Materials or Equipment Used:

  • High speed lathe.
  • Hand piece.
  • Laser welder.
  • Torch welder.
  • Bard Parker Blade.
  • Cyanoacrylate (Instant) Adhesives.

Benefits:

Full benefits package.

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