Service Technician for Heavy Equipment

2 weeks ago


Tucker, Georgia, United States MAFI Technology Full time
Job Overview

We are seeking a skilled and personable Service Technician to support our equipment operations across the United States. The primary role of the service technician involves diagnosing and resolving technical issues related to our vehicles, which may encompass mechanical, electrical, or software challenges.

Ideal candidates may be located on either the East or West Coast to ensure optimal service coverage for our clients.

To excel in this position, you should possess outstanding customer service, interpersonal, and communication abilities. Experience in automotive or heavy equipment technology, along with a familiarity with computer systems, is essential, as is a willingness to travel.

Key Responsibilities:
  • Conduct customer visits to maintain, diagnose, and repair our equipment.
  • Perform initial setup and commissioning of new equipment while training the customer's operational staff.
  • Establish and nurture strong relationships with both internal and external partners.
  • Assist with troubleshooting and repairs, both in-person and via phone support.
  • Document service visits and report any vehicle-related issues encountered during service calls.
Qualifications:
  • Completion of vocational training as a diesel or heavy equipment mechanic, or a minimum of 3 years of experience in automotive mechanics, electronics, or mechatronics.
  • Proficient knowledge of automotive mechanics, electrical systems, and hydraulics.
  • Strong organizational, decision-making, and problem-solving skills.
  • Proficient written and spoken English; additional language skills are advantageous.
  • Confident use of Microsoft Office Suite (e.g., Excel, Word) or similar applications.
  • Familiarity with computer-based automotive troubleshooting is preferred.
  • Exceptional customer service, interpersonal, and communication skills.
  • Ability to interact confidently and competently with both mechanics and management.
  • High willingness to travel.
About MAFI Technology

MAFI Technology is a leading specialist in providing comprehensive transport solutions, including the development and manufacturing of heavy-duty and yard tractors designed for container transport using specialized terminal trailers, semi-trailers, and cargo/roll trailers in ports and industrial settings. Our extensive logistics hub enables us to deliver parts efficiently across the United States, ensuring optimal support for your MAFI equipment.



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