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Lending Quality Assurance Analyst
2 months ago
Quality Review Specialist
We are seeking a dedicated professional to become part of a leading financial cooperative based in Maine. You will contribute to a dynamic team focused on empowering members to effectively manage their finances and achieve their financial aspirations, while also fostering stronger communities.
As a non-profit financial institution, Town & Country actively supports various charitable initiatives that resonate with our members and the communities we serve. Our commitment extends beyond financial contributions, as we engage in meaningful community projects with organizations such as Habitat for Humanity and the Maine Cancer Foundation.
Key Responsibilities
Building strong relationships with our members and delivering exceptional service is paramount at Town & Country FCU. The Quality Review Specialist plays a crucial role within the Consumer Lending team.
The Quality Review Specialist is responsible for the following tasks:
- Assessing documentation to verify that lending officers adhere to established lending guidelines, ensuring compliance with banking regulations, and confirming that all necessary documents are collected.
- Identifying discrepancies in loan applications and articulating deficiencies; collaborating with underwriters and lenders to rectify issues and tracking loan errors for reporting to the VP of Consumer Lending to highlight risk and performance concerns.
- Overseeing loan reporting processes to guarantee that all loans are submitted for quality review. Engaging with lenders regarding any missing loans and notifying the VP of Consumer Lending about loans not received within the required timeframe.
Qualifications
1 to 3 years of relevant experience. High school diploma or GED required. Familiarity with various lending aspects, including real estate, commercial, and consumer lending. Proficient in spreadsheet and word processing software. Strong communication skills are essential.
Interpersonal Skills
This role involves significant interaction with individuals both within and outside the organization for the purpose of resolving conflicts, building rapport, and encouraging collaboration. Discussions require a high level of confidentiality and discretion, necessitating diplomatic and tactful communication.
Physical Demands
The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Employees needing reasonable accommodations due to a disability should inform their direct supervisor or human resources.
• Ability to enter and locate information on a computer.
• Capable of presenting information to individuals and/or groups of varying sizes.
• Effective communication skills, both in person and via electronic devices.
• Competence in creating documents and reports using various tools.
• Ability to manipulate objects of different sizes and weights, requiring fine motor skills and hand-eye coordination.
• Visual acuity to locate and identify information, often in small print.
• Proficient in reading information, frequently in small print.
• Capacity to sit at a desk for extended periods.
• Repetitive hand and arm motions while using a computer.
• Ability to lift up to 25 lbs.
Benefits
Comprehensive medical (HSA), dental, vision, mental health support, parental leave, vacation, holidays, 401K, competitive salary with commission opportunities, profit sharing, tuition reimbursement, corporate logo wear, discounts on credit union products, and more.
