Healthcare Patient Engagement Specialist

2 weeks ago

Langhorne, Pennsylvania, United States Blackbird Health Full time
Job Overview

At Blackbird Health, we are dedicated to delivering tailored care that yields significant outcomes for children, adolescents, and young adults facing social, developmental, and educational challenges. Our philosophy centers on the belief that young individuals deserve exceptional care for both their physical and mental well-being. Through a community-focused approach, our proficient clinical team provides outstanding virtual and in-person services across various specialties. If you are passionate about working for a mission-oriented organization that prioritizes empathy, commitment, and a comprehensive approach to care, Blackbird Health offers an excellent opportunity for career growth.

Role Summary

Reporting to the Patient Support Services Manager, the Patient Support Specialist is often the initial point of contact for patients at Blackbird Health. This role is crucial in engaging and activating patients to ensure they receive the necessary care. Patient Support Specialists act as trusted allies, guiding patients through their journey towards improved mental health. If you thrive in a collaborative environment, working closely with families to create a seamless and trustworthy experience from the first inquiry to successful discharge, this position is ideal for you.

Benefits of Working with Us
  • Flexible hybrid work model
  • Comprehensive benefits package; medical and dental coverage available from day one
  • 401k plan with company matching
  • Employer-funded life insurance
  • Generous paid time off
  • Opportunities for career advancement based on tenure
  • Supportive workplace culture
  • Join a team of intelligent, humble, and compassionate professionals dedicated to best practices and professional development
Key Responsibilities
  • Conduct daily outreach via phone to patients and families to address inquiries regarding Blackbird Health services
  • Manage incoming calls from prospective and current patients, ensuring timely responses and directing calls to appropriate team members
  • Schedule and confirm patient appointments, including sending reminders
  • Assist patients and families with necessary documentation, such as medical histories, to ensure appropriate care matching
  • Engage with individuals to understand their medical experiences and assess eligibility for Blackbird Health services
  • Perform various administrative tasks, including collecting copays and verifying insurance coverage
  • Compile medical records and reports to support high-quality patient care and integration with referring providers
  • Utilize office equipment and software applications to prepare reports, invoices, and medical records
  • Participate in team meetings and ongoing training to enhance clinical skills and ensure high-quality service delivery
  • Demonstrate independent problem-solving skills and effective time management to meet productivity and quality standards
Qualifications
  • Some college coursework or an associate degree
  • Experience in a medical office setting
  • Experience in telephonic outreach
  • Customer service experience
  • Genuine passion for helping others
  • Availability to work in a hybrid model, with up to three days in the clinic
  • Ability to efficiently manage daily and monthly workloads
  • Strong interpersonal skills to connect with diverse populations
  • Empathetic listening skills
  • Eagerness to thrive in a learning-oriented environment
  • Excellent time management and self-organization skills
  • Enthusiasm for contributing to a mission-driven organization
Preferred Qualifications
  • Bachelor's degree
  • Experience in mental healthcare
  • Familiarity with Google Suite

Blackbird Health is an equal opportunity employer, committed to creating a diverse and inclusive workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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