Customer Service Representative for Vacation Rentals
2 weeks ago
Vacasa is a leading provider of vacation rentals in North America. Our teams are the key to our success, ensuring seamless stays for our guests. We're looking for a hardworking, enthusiastic individual to be the welcoming face for our guests, vendors, and homeowners at our local management office.
This is a seasonal position with employment dates beginning as soon as 12/3/2024 and working through end of season on or around 4/30/2025. You will work part-time hours that may fluctuate based on business needs. Estimated Salary: $21/hour.
Responsibilities:
- Provide exceptional customer service to our guests, vendors, and homeowners
- Manage administrative tasks, including taking phone calls, responding to emails, and creating maintenance and housekeeping tickets (if applicable)
- Verify unit availability to assist with scheduling vendor or realtor visits
- Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
- Build and maintain business relationships and open lines of communication with internal support teams
Requirements:
- Technical computer skills required on all forms of hardware - laptops, tablets, and mobile devices
- Professional in all forms of communications such as email, phone calls, video calls, and texts
- Ability to work well under pressure in an agile, fast-paced environment
- Excellent time management skills with the ability to change activity frequently and cope with interruptions
- Highly responsive and reliable
- Strong attention to detail
Benefits:
- Health/dental/vision insurance—100% coverage option
- Employer Sponsored & Voluntary Supplemental Benefits
- 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
- Health & Dependent Care Flexible Spending Accounts
- Flexible vacation time
- Paid sick days and holidays
- Paid parental leave after one year of tenure
- Employee Assistance Program
- Career advancement opportunities
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