Groomer Petsense

Job Summary:

This position is responsible for providing professional pet grooming services for dogs using knowledge of canine characteristics and grooming styles and techniques.

Key Responsibilities:

• Deliver world-class customer satisfaction
• Answer phone and schedule appointments
• Assist in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations
• Book appointments and greet pets as they come in
• Report all accidents and injuries to the Store Manager promptly
• Follow bathing/grooming procedures as outlined
• Clean ears, clip nails and perform other needed services
• Adhere to customer instruction of clipping pattern desired
• Clip dog's hair according to determined pattern, using electric clippers, combs, and shears
• Comb and shape dogs' coat
• Talk to live animal, or use other non-physical techniques to keep animal calm
• Complete and maintain customer and company forms
• Properly and completely fill out required grooming forms
• Observe all safety rules and procedures and adhere to safety standards
• Sweep, vacuum, clean and sanitize cages, tubs and other cleaning as needed to maintain standards
• Assist in store operations as needed

Requirements:

• Minimum of 1-year experience grooming/styling pets
• Must be comfortable working with dogs and cats
• Must provide own tools (clippers, blades, shears) or be willing purchase required tools
• High school diploma or equivalent
• Successful completion of Paragon Level 1 & 2 training provided by Petsense
• Ability to read, write and count accurately
• Ability to operate and use all grooming tools and equipment
• Ability to communicate effectively with customers
• Ability to display compassion with animals and treat them accordingly
• Ability to exhibit attention to detail
• Ability to read, write and count to accurately complete all documentation
• Ability to lift and carry pets generally weighing 0-50 pounds
• Ability to work varied hours, days, nights, and weekends as business needs dictate
• Ability to stand and walk for long periods of time
• Ability to safely work around pets and pets' waste

Working Conditions:

• Working environment is favorable, generally working inside with moderate noise
• Exposure to wet conditions, particularly when bathing dogs
• Exposure to cats and dogs of all sizes, breeds, and temperaments
• Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste

Physical Requirements:

• Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds
• Ability to stand and maintain a stationary position for up to 8 hours while grooming animals
• Ability to frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon
• Ability to utilize grooming instruments including shears and dryers
• Ability to frequently lift or reach merchandise overhead
• Ability to bend, kneel, and squat frequently to position oneself to groom animals, clean shelves, and stock merchandise and equipment
• Ability to constantly operate store equipment such as computer, cash register, and other store equipment
• Ability to read, write, and count accurately to complete all documentation
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers