Chief Operating Officer

4 days ago

Fall River, Massachusetts, United States SSTAR Full time
About Us

We're a total health community dedicated to healing the community, one person at a time. At SSTAR, our mission is to provide a personal level of healthcare and addiction treatment that addresses the mental, physical, and spiritual well-being of everyone we touch. As a Federally Qualified Health Center (FQHC), our employees are eligible to apply for one of our three Loan Repayment Programs, including the HRSA LRP.

Job Summary

The Chief Operating Officer (COO) will develop and lead programs that will grow and sustain our organization. This role includes the development of a continuum of care across the spectrum of services at SSTAR, providing clinical direction/support, overseeing clinical functions, facilities, operational/fiscal performance of programs, and leading performance improvement initiatives.

Key Responsibilities
  • Develop business strategies and initiatives to help the organization grow, including proposals of new programming to meet the needs of the community served and generate a revenue stream to sustain programming.
  • Lead the implementation of major strategic, clinical, and/or operational initiatives.
  • Drive and expand on initiatives to improve access, volume, service mix, and bottom-line. Drive productivity levels for the clinical operations and optimize the use of various levels of staffing.
  • Mentor and develop leaders, foster achievement of goals and objectives, promote high-performing leadership practices, encourage collaboration, innovation, change management, and accountability.
  • Lead and manage change through operational discipline to achieve desired outcomes.
  • Serve as a member of the executive leadership team with a focus on building and supporting relationships with internal and external constituents.
  • Provide regular updates to the CEO and Board of Directors on business performance, opportunities, and potential risks in concert with the CEO.
  • Benchmark performance of business against the industry's best practices.
  • Develop short- and long-term goals/objectives and strategic plans across agency and approaches to accomplishing them.
  • Support the Quality, Compliance, and Risk Programs.
  • Take leadership responsibilities for preparation for survey readiness by conducting activities to ensure compliance with all licensing standards in concert with the Director of Quality and Compliance.
  • Serve as the Patient Grievance Officer; gather information related to patient complaints to ensure they are resolved and prepare written responses to patients. Trend complaints and provide meaningful insight for process or procedural improvements.
  • Work with the CFO on budget development and initiatives.
  • Represent SSTAR with external constituency groups, including community, government, and other organizations.
Requirements

This position requires a strong leader with experience in clinical operations, business development, and quality management. The ideal candidate will have a proven track record of driving growth, improving access, and optimizing operations. A bachelor's degree in a related field and relevant experience are required.

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