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Food and Beverage Operations Supervisor

2 months ago

Pittsburgh, Pennsylvania, United States Embassy Suites Pittsburgh Downtown Full time

Position: Food & Beverage Supervisor

Department: Food and Beverage

Reports to: Food & Beverage Manager

Classification: Non-Exempt

Overview: The Food & Beverage Supervisor is responsible for overseeing the front-of-house operations within the restaurant and gastropub, ensuring that service is efficient, well-executed, and profitable. This role adheres to the standards and procedures established by the organization.

Key Responsibilities:

  • Conduct regular inspections of dining and banquet areas to maintain high standards of food preparation and service.
  • Manage bar operations to enhance profitability while ensuring compliance with beverage regulations.
  • Assist in training and scheduling food service staff.
  • Uphold quality standards in food and beverage service.
  • Address and resolve guest complaints regarding food quality and service.
  • Implement sanitary practices for food handling and maintain cleanliness in kitchen and dining areas.
  • Adhere to all health and safety regulations.
  • Respond promptly to guest inquiries in a courteous manner, ensuring guest satisfaction.
  • Oversee pre and post-shift tasks and cleanliness of service areas.
  • Work during weekends and holidays as required.
  • Maintain effective communication regarding policies, procedures, and hotel objectives with team members.
  • Additional duties may be assigned by management.

Qualifications: The ideal candidate will possess a high level of professionalism, excellent communication skills, and strong interpersonal abilities. Knowledge of health regulations and liquor laws is essential, along with the capability to present and train on food and beverage topics.

Education and Experience: A High School Diploma is required; a College Degree is preferred. Previous experience in banquet services is necessary.

Language Skills: Proficiency in verbal and written communication with guests, staff, and management is required.

Technical Skills: Familiarity with Excel and Word is necessary; ability to create basic spreadsheets and send emails. Knowledge of POS systems is essential.

Physical Requirements: The role involves standing, walking, and bending throughout shifts, as well as moving and lifting tables and chairs, with the ability to lift up to 50 pounds.

Work Environment: Flexibility to work varied schedules, including mornings, evenings, weekends, and holidays is required.

Customer Focus: Providing exceptional customer service is paramount. Positive interactions with guests and staff are crucial to ensuring a memorable experience.

Work Ethic: Adherence to hotel standards for work procedures, grooming, punctuality, and attendance is expected. Adaptability to changes in procedures and a willingness to learn new skills are essential.

Safety and Security: The safety of guests and staff is a top priority. Compliance with hotel security policies and procedures is mandatory.

Compensation: Salary range is $18-20 per hour.