Sales Associate

1 week ago

Sens, Bourgogne-Franche-Comté, United States Vuori, Inc. Full time
Role Overview

The Retail Sales Associate - Inventory Focused role at Vuori is a dynamic opportunity to forge connections with customers while effectively communicating the brand's values through insightful product knowledge and a positive attitude.

This position is key to creating an unforgettable customer experience by building lasting relationships, working collaboratively with the sales team, and providing excellent service to ensure each customer receives the best experience possible.

Key Responsibilities
  • Create an Unforgettable Customer Experience:
    • Forge lasting relationships with customers.
    • Work with the sales team to ensure each customer receives the best service possible.
    • Greet customers in a timely, authentic, and engaging manner.
    • Prepare the fitting rooms, find sizes, and provide honest, knowledgeable feedback to customers regarding merchandise style and fit.
  • Be the Business:
    • Achieve sales goals in a team-based commission environment.
    • Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
    • Assist in the completion of projects while keeping the focus on customer experience.
    • Communicate inventory needs to support the business goal.
  • Operations:
    • Ensure the backroom is tidy and easy to navigate.
    • Ensure destock and restock is handled on a daily basis.
    • Ensure the back of house is kept organized.
    • Organize supplies and communicate when needing restocked.
    • Support in weekly planning and re-organization of BOH to support inbound shipment receiving.
    • Ensure all shipments are being received and processed in a timely manner, and follow up with Inventory Lead and management team if needed.
    • Support daily manual restocks to ensure the floor is fully stocked.
    • Support weekly cycle counts.
    • Identify and communicate product concerns in a timely manner.
    Requirements
    • Must be available to work nights, weekends, and holidays.
    • Must adhere to scheduled shifts with punctuality.
    • Ability to develop relationships with customers and colleagues.
    • Ability to positively and proactively handle customer concerns.
    • Ability to prioritize multiple tasks in a fast-paced environment.
    • Ability to quickly learn new procedures and processes.
    • Strong organizational skills and follow-through skills.
    • Excellent communication and interpersonal skills.
    • High level of ownership, accountability, and initiative.
    • Eager to develop new skills and responsive to feedback.

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