Customer Service Associate

5 days ago


Williamsburg, Virginia, United States Insomnia Cookies Full time
Customer Service Representative - Delivery

In this role as Customer Service Representative - Delivery at Insomnia Cookies, you will be instrumental in ensuring our customers receive their orders promptly and with excellent service. You will need to maintain a strong focus on customer satisfaction while working efficiently to meet delivery targets.

Primary Responsibilities:

  • Inspect orders for quality and accuracy prior to delivery.
  • Navigate through familiar routes to ensure timely delivery.
  • Handle customer interactions with professionalism and poise.
  • Update customers using Insomnia's delivery app.

Essential Requirements:

  • Time management skills.
  • Familiarity with local neighborhoods is beneficial.
  • Valid driver's licence, vehicle registration and insurance are required.
  • Pass a motor vehicle history check.
  • A smartphone with internet is needed.
  • Ability to work in the US.
  • Minimum age 18.


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